If you wish to cancel or change your online order, please Contact us as soon as possible.
If you cancel before your order is dispatched, you will receive a full refund.
If your order have already been sent, your order can no longer be cancelled.
To return a product once your order arrives, please follow the Returns process. Please note that in such a case your delivery fee will not be refunded.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Email us at sales@kissanimeoz.au to check delivery rates and availability. International customers are responsible for any customs duties, taxes or fees payable. Please contact us prior to placing an order.

• Pick-up is available from our store.
• We aim to ship orders within 1-2 business days.
• Standard shipping typically takes 1-7 days.
• Express shipping is available for all domestic orders (at an additional charge).

Check our Shipping Policy for more details.

Please refer to our Refund Policy.

Refunds are processed within 7 days from when we receive the item(s).